Parcel Delivery – Booking a Courier Service

 Parcel Delivery – Booking a Courier Service

Online shopping is on the increase and retailers are sending more of their products to customers by courier. The number of courier companies and the services they  250x Nangs offer are correspondingly on the increase. When faced with such a wide and diverse range of options it is little wonder that retailers are not sure how to chose a courier, how best to access their service and what makes one company stand out from another.

Where is your priority?
The first question to answer — should the service be the best for the customer or best for the retailer? You may consider that a courier who offers a redelivery or late delivery service is perfect for your customers. However you may chose a more cost effective service, with less flexibility in its delivery service.

Second level considerations
The time it takes for your parcel to reach its destination, whether insurance is included, packaging restrictions and reliability all feature as second level considerations. A courier offering a particularly good level of service in any of these is likely to win your business. Failure to attend to these important aspects and you are more likely to move to another supplier. Peripheral matters such as problem solving and how issues are dealt with can become a crucial selection and retention factor. Clearly this aspect of a service will only become evident once you start using a company, but it does have the ability to sour your relationship even if all other aspects are being attended to. Adding value is the next consideration. If all courier companies are providing a similar level of service, for roughly the same cost, with decent levels of customer service how does a retailer choose between them? Having discarded the expensive, those providing poor service and the unreliable courier companies you are can still be faced with a number of options.

Third party companies
Third party booking companies negotiate contracts with national and international couriers and resell their services, often at a lower rate than the courier offer themselves. The third party resellers look after all aspects of customer service, deal with losses and handle the insurance claims. This makes good business sense for the courier and the retailer can access excellent courier services at a lower price. Most reasonable third party companies offer a range of services across the various couriers — resolving one dilemma for the retailer — choosing the most cost effective service for a particular delivery. Courier A may offer the best 10Kg service UK to UK, but Courier B the best international service to the United States. A third party company would offer you this choice and ensure that you have the opportunity to take advantage of the best deal on the market. Price competition amongst third party providers will also drive the price down for retailers, high volume users can also agree discounts on particular services.

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